Need help?

Most members receive service and support from their administrator's site. For fastest service, check your welcome kit or the back of your card for support info.

If Elevate is your support contact, fill out this form or email support@Elevate.inc and we’ll respond promptly.

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Frequently asked questions

Who do I talk to about how Elevate's platform can help my business?

We’re happy to consult with you about how our solutions can help you meet your business goals and objectives. Please book a demo.

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I have a personal account on the Elevate platform. How do I access my account? Who do I contact with questions?

Most members access their accounts and customer support through their account administrator's website. However, depending on your account setup, you may access your account directly from Elevate's website. If you're not sure, it's best to check your welcome materials or the contact information on the back of your debit card. Those materials will show you where to go and who to contact for support.

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I’m an employer with a corporate account on the Elevate platform. How do I access my account? Who do I contact with questions?

As a technology platform provider, Elevate does not contract directly with employers. Therefore, we cannot provide employer-level support. Instead, our account administration partners manage employer programs. Please reach out to your account administrator for assistance.

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I’m an employer with a corporate account on the Elevate platform. My accountants are asking for an Elevate W-9 for tax purposes. Where do I get one?

As a technology platform provider, Elevate does not contract directly with employers and, therefore, does not have access to employer-level contract details. Please reach out to your account administrator for assistance.

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I’m an employer looking for a new HSA/FSA/HRA solution. How can Elevate help?

Great! We're excited you're interested in bringing advanced technology to your benefits programs. As a technology platform provider, we do not work directly with employers, but we can connect you with one of our amazing account administration partners.

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How do I learn more about consumer account technology innovations?

Stay ahead of the curve by signing up for news and updates from the experts at Elevate. Follow us on LinkedIn and X for more updates.

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